• Capacity building in strategy and policy making

    NORTH AMERICA MEXICO
    Start activities
    Nov-17
    End activities
    Nov-17
    Partner Institution
    Institute for Social Security and Services for State Workers [Instituto de Seguridad y Servicios Sociales de los Trabajadores del Estado]
    Type of Assistance
    Institutional Strengthening
    Code
    2017-03
    Description
    The technical assistance – its first phase of contextual analysis and technical recommendations, the second one allowing to observe the real practice of administrative workflows in the execution of sentences – helped the Instituto de Seguridad y Servicios Sociales de los Trabajadores del Estado (ISSSTE) to lay down an internal strategy and adopt organizational tools allowing to reduce the time needed for the execution of sentences on claims brought by social security right-holders. At the same time, the Action actually improved intra-department communication and workflows. The measures introduced under the experts’ guidance produced practical and visible effects in the short term, with a significant reduction in the time needed to execute sentences. An ISSSTE delegation travelled to Madrid to observe the organizational practices of the Spanish Ministry of Social Affairs in the field of claims’ management.
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  • Start-up of the National Organisation of State Social Security Institutes and its technical secretariat

    NORTH AMERICA MEXICO
    Start activities
    Sep-17
    End activities
    May-18
    Partner Institution
    Institute of Social Security of the State of Guanajuato [Instituto de Seguridad Social del Estado de Guanajuato]
    Type of Assistance
    Institutional Strengthening
    Code
    2017-17
    Description
    The main outcome of this action in partnership with the Institute of Social Security of the State of Guanajuato (ISSEG) was the establishment of the National Platform of State Social Security Institutes, namely the Organización Nacional de Instituciones Estatales de Seguridad Social (ONIESS). Members agreed on a light legal basis and substantiated it by displaying a working process with clear objectives and a one-year action plan. The role of experts from France, Germany and Spain was, beside technical expertise, one of facilitators of the debate among the participating State institutes. They contributed to the work with technical inputs, work methodology, examples from relevant EU and personal experiences, their overall spirit and the motivation to achieve a common goal.
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