Actions in Public sector employee

  • Improvement of the State’s civilian passive class pensions management system

    Central America Guatemala
    Start activities
    28-10-2024
    End activities
    13-06-2025
    Partner Institution
    National Civil Service Office - ONSEC
    Type of Assistance
    Institutional capacity building
    Code
    2024-11
    Description
    This action in partnership with the National Civil Service Office of Guatemala (ONSEC) aims to strengthen the technical capacities to provide an adequate response to the recognition of benefits under the passive class regime, reducing the response time in the recognition of pensions and preventing income interruptions. Expertise from Spain and Finland was mobilised by SOCIEUX+ for three activities focusing on: 1) analysing the current legal framework and proposing regulatory reforms to strengthen internal processes; 2) redesigning administrative procedures and service flows, identifying friction points and proposing solutions such as administrative simplification and multi-channel strategies; and 3) designing specific protocols for attention to the public and vulnerable public, and formulating institutional recommendations that reinforce the sustainability and coherence of the modernisation process.

  • Design of a comprehensive Recruitment and Selection Management Model for the Directorate General of Civil Service (DGSC)

    Central America Costa Rica
    Start activities
    27-02-2023
    End activities
    09/09/2023
    Partner Institution
    General Directorate of Civil Service [Dirección General De Servicio Civil] (DGSC)
    Type of Assistance
    Legislative & regulatory framework development
    Code
    2022-33
    Description
    Since 2018, the Personnel Recruitment and Selection Area of the Directorate General of Civil Service (DGSC) has been developing an initiative that aims to transform the recruitment and selection processes applying to civil servants of 45 institutions that operate under the Civil Service Regime, as to stimulate efficiency, automation, and accessibility in the supply of administrative positions. Against this framework, the action, through the involvement of various teams of Spanish experts mobilized by SOCIEUX+, aimed to significantly improve the civil service recruitment system mainly by accompanying a consultation process involving a sample of HR offices and their regional headquarters, as to take into account their perception and needs. Based on those consultations, experts helped co-constructing a new comprehensive operational model for recruitment, one that is transparent and in accordance with the directives of the Public Employment Framework Law. Finally, experts also helped to develop software requirements for the system’s automation and harmonization.

  • Modernization of the management of public administration recruitment in the civil service regime of Costa Rica

    CENTRAL AMERICA Costa Rica
    Start activities
    05/08/2021
    End activities
    20-08-2022
    Partner Institution
    General Directorate of Civil Service [Dirección General De Servicio Civil] (DGSC)
    Type of Assistance
    Institutional capacity building
    Code
    2021-12
    Description
    Through this first Action in partnership with the Dirección General De Servicio Civil of Panama, SOCIEUX+ helped the Partner to reform the process of selection of the personnel of public administrations. Public experts from Spain first looked into the processes of recruitment and selection of the public administration staff, for then putting forward an alternative model focusing on knowledge tests. In the framework of the Action, a test of the new model was done through a pilot project, duly assessed at the end of the cooperation with SOCIEUX+. The latter ultimately provided technical ground and proposed specific models to contribute to the selection of civil servants with a knowledge-based, soft-skilled, meritocratic approach.