Actions in Social Security Administration

  • Capacity building for the SSR on governance on administrative operations

    South-East Asia Cambodia
    Start activities
    24-07-2023
    End activities
    27-10-2023
    Partner Institution
    Ministry of Economy and Finances
    Type of Assistance
    Institutional capacity building
    Code
    2023-12
    Description
    Previous partner of SOCIEUX+, the Social Security Regulator (SSR) of Cambodia identified the technical knowledge, guidelines and expertise necessary to effectively fulfill its supervisory role of the National Social Security Fund. SOCIEUX+ stepped in to provide support by enhancing the operational and administrative capacities of the SSR staff. Romanian, Finnish, and Slovakian expertise worked with the SSR on establishing principles and modalities for effective supervision of administrative operations within the social security scheme’s management.

  • Technical assistance for the evaluation of the real cost of health care procedures and the updating of the basic prices for the reimbursement of health care services

    Western Africa Togo
    Start activities
    05/09/2022
    End activities
    24-02-2023
    Partner Institution
    National Health Insurance Institute [Institut National d'Assurance Maladie du Togo] (INAM)
    Type of Assistance
    Organisational capacity building
    Code
    2022-05
    Description
    The National Health Insurance Institute (INAM) of Togo is a SOCIEUX+ long-standing partner. Together, strategic and organizational topics have been addressed, thus enhancing INAM’s role into the management of health insurance, particularly in view of the roll-out of the 2021 Law instituting the Universal Health Coverage (UHC). This Action focused on specific components of health insurance management such as tariffication of health procedures and the assessment of the quality/performance of health service provision covered by the insurance. Experts from Belgium and France helped updating the reimbursement prices of a sample, based on a price-setting methodology that will remain in INAM’s availability.

  • Regulations of the Law of the Institute of Security and Social Services of Workers of the State of Campeche

    NORTH AMERICA Mexico
    Start activities
    03/02/2019
    End activities
    15/11/2019
    Partner Institution
    Institute of Security and Social Services of Workers
    Type of Assistance
    Legislative & regulatory framework development
    Code
    2018-15
    Description
    Based on the outcomes of previous Action 2016-15, which resulted in the preparation of a text of Law for updating the social security Law of the Mexican State of Campeche, the present action co-constructed the administrative regulations necessary for the Law's implementation. This process was steered by a team of experts coming from Spain throughout three activities, which also included a capacity-building of ISSSTECAM staff on regulatory methods.

  • Drafting guideline and legal documents for the Regulation and Supervision on Social Security Fund

    South-East Asia Cambodia
    Start activities
    21/10/2019
    End activities
    09/06/2020
    Partner Institution
    Ministry of Economy and Finances
    Type of Assistance
    Legislative & regulatory framework development
    Code
    2019-26
    Description
    The Action has channeled knowledge to the staff of the Cambodia’s National Social Protection Committee (NSPC ) on the guiding principles inherent to investment policies, regulation and supervision of the social security system. This happened in a phase of passing legislation building the social security system governance in Cambodia, as well as its core rules of functioning. Mobilized experts from Finland and Lithuania accompanied the Partner’s reflection on the role of the NSPC as main regulator and supervisor of the social security system in Cambodia. In that purpose, regulatory texts have been jointly prepared, such as one settling the function of regulation and supervision of social security operator, the code of conduct for staff of the NSCP, the guidelines for policy disclosure, for e-audit and risk management within social security schemes, and investment guidelines. A study-visit to Finland was also implemented in the framework of the Action: the Cambodian delegation has been hosted by the University of Helsinki, the Finnish Pension Alliance, the Finnish Centre of Pensions, the Finance inspection, and the Social Insurance Institution.

  • Design of a comprehensive training plan for State Social Security Institutions

    NORTH AMERICA Mexico
    Start activities
    12/11/2018
    End activities
    17/05/2019
    Partner Institution
    Organización Nacional de Instituciones Estatales de Seguridad Social (ONIESS)
    Type of Assistance
    Organisational capacity building
    Code
    2018-20
    Description
    The Organización Nacional de Instituciones Estatales de Seguridad Social (ONIESS) is a platform gathering social security agencies of adhering Mexican states. Its role is one of policy coordination, capacity support of member organizations, and advocacy towards federal authorities in areas related to the social security mandate of the member organizations. In practice, ONIESS is primarily concerned with pension systems. Through this action, ONIESS has been supported by SOCIEUX+ mobilized experts from France and Spain to assess the needs in capacity building of the staffs of ONIESS’ member organizations and, on this basis, to formulate a comprehensive training plan. The plan encompasses four principal areas of concern, namely professional risks, the future of social security policy, financial and actuarial techniques, and administration and planning of social security schemes.

  • Advise on financial regulation of social protection (social insurance)

    South-East Asia Cambodia
    Start activities
    Aug-2018
    End activities
    25-01-2019
    Partner Institution
    Ministry of Economy and Finances
    Type of Assistance
    Policy development
    Code
    2018-04
    Description
    The technical cooperation developed with the Ministry of Economy and Finances of Cambodia has firstly contributed to building the capacity of policymakers and technical staff with regards to the design and set-up of a supervisory mandate over social protection schemes, in view of EU and international best practices and affirmed mechanisms. Furthermore, experts from Bulgaria, Germany, and Lithuania, and the partner, jointly identified concrete options of financial supervision and regulation of Social Protection schemes which are applicable to the Cambodian context.

  • International Seminar: Suficiencia y Sustentabilidad Previsional: los retos de la Seguridad Social

    South America Argentina
    Start activities
    19/02/2018
    End activities
    20/03/2018
    Partner Institution
    Ministry of Labour, Employment and Social Security (MTEySS)
    Type of Assistance
    International events (awareness raising)
    Code
    2018-01
    Description
    Experts mobilized by SOCIEUX+ contributed to the panel "Reconciling sufficiency and sustainability. Lessons and experiences " through a presentation on the financing of Social Security in France, especially the design, implementation and results of the Generalized Social Contribution (CSG). A report prepared by the expert also addressed other components of Social Protection, including health expenditure, family benefits, compensation for loss of employment and insurance against occupational risks and diseases.

  • Improving technical management tools available to INAM

    Western Africa Togo
    Start activities
    02/04/2018
    End activities
    02/08/2019
    Partner Institution
    National Health Insurance Institute (INAM)
    Type of Assistance
    Organisational management (structures & functions)
    Code
    2017-39
    Description
    The experts’ contribution targeted several dimensions of organizational capacities and tools that are key to allow the Institut National d’Assurance Maladie (INAM) of Togo to efficiently run an extension of health insurance coverage to private sector’s workers and aim to full, universal coverage. Among the matters tackled by mobilized teams of experts from France, Italy, and Romania were contracting capabilities and management of agreements with health care providers, costing of medical procedures, and economic and actuarial analysis. The technical assistance has thus provided very specific, methodological and operational recommendations that aim to enlarge INAM’s set of tools and knowledge necessary to efficiently run health insurance.

  • Contribution to the National Social Security Policy Round Table in Kenya

    Eastern Africa Kenya
    Start activities
    24/03/2018
    End activities
    19/03/2018
    Partner Institution
    National Social Protection Secretariat
    Type of Assistance
    National events (awareness raising)
    Code
    2018-03
    Description
    The action aimed to contribute to policy dialogue on social security in Kenya. Participation of experts from France in a round table on employment injury insurance, maternity protection and the role of social partners and social dialogue in insurance schemes took place on demand of the National Social Protection Conference on the occasion of a national conference held in Nairobi from 20 to 23 March 2018.

  • Strategic goals according to the Multidimensional Poverty Index in Panama

    CENTRAL AMERICA Panama
    Start activities
    Feb-18
    End activities
    31/05/2019
    Partner Institution
    Ministry of Social Development [Ministerio de Desarrollo Social]
    Type of Assistance
    Institutional (Regulatory & Policy)
    Code
    2017-32
    Description
    The action has supported the Ministry of Social Development of Panama to define the goals of poverty-reduction strategies in connection with the Multidimensional Poverty Index. Together with expert teams from France, Italy, Portugal, and Colombia, the Partner increase its staff’s understanding of multidimensional measurements and their relationship with the design of public policies. Furthermore, the methodology of microsimulation of multidimensional poverty goals was presented and the steps for its implementation in the STATA software were identified. Finally, a systematic review of the existing policy instruments for reducing poverty has been conducted, which helped to determine how they might be adapted in view to tackle multi-dimensional poverty. Particular attention was dedicated to the “Plan Cero Pobreza” and the development of multidimensional poverty-related indicators.

  • Start-up of the National Organisation of State Social Security Institutes and its technical secretariat

    NORTH AMERICA Mexico
    Start activities
    Sep-17
    End activities
    May-18
    Partner Institution
    Institute of Social Security of the State of Guanajuato [Instituto de Seguridad Social del Estado de Guanajuato]
    Type of Assistance
    Institutional Strengthening
    Code
    2017-17
    Description
    The main outcome of this action in partnership with the Institute of Social Security of the State of Guanajuato (ISSEG) was the establishment of the National Platform of State Social Security Institutes, namely the Organización Nacional de Instituciones Estatales de Seguridad Social (ONIESS). Members agreed on a light legal basis and substantiated it by displaying a working process with clear objectives and a one-year action plan. The role of experts from France, Germany and Spain was, beside technical expertise, one of facilitators of the debate among the participating State institutes. They contributed to the work with technical inputs, work methodology, examples from relevant EU and personal experiences, their overall spirit and the motivation to achieve a common goal.

  • Strengthening social protection conventions for Peruvian migrant workers

    SOUTH AMERICA Peru
    Start activities
    22-01-2018
    End activities
    23-11-2018
    Partner Institution
    Ministry of Labor and Employment Promotion [Ministerio de Trabajo y Promoción del Empleo]
    Type of Assistance
    Institutional (Regulatory & Policy)
    Code
    2017-12
    Description
    The outcome of the action relates to the development of individual capacities of staff of the Ministry of Labour and Employment Promotion (MTPE) of Peru with regards to the conduct of bilateral negotiations for the establishment of social security conventions. It has regarded several dimensions of bilateral conventions, from the legal and technical spheres, up to the negotiations techniques and the follow-up of the implementation of the convention. In particular, the Partner wanted to get detailed information on social security systems in countries – such us Germany and Belgium – with which bilateral negotiations were ongoing. The Partner’s relevant staff has proactively interacted with experts, thus generating a peer-to-peer exchange of knowledge, and received detailed information and data on the two distinct social security systems.

  • Capacity building for East and Central African social security agencies

    SOUTHERN AFRICA Tanzania, United Republic of
    Start activities
    sep-17
    End activities
    nov-17
    Partner Institution
    East and Central Africa Social Security Association
    Type of Assistance
    Training
    Code
    2017-05
    Description
    The action aimed to strengthen the capacity of the East and Central Africa Social Security Association (ECASSA) to design and conduct training in favor of its member organizations The three activities’ deliverables are similar and consist in the materials presented by SOCIEUX-mobilized experts/trainers throughout the three sessions and pertaining to social protection coverage, leadership and ethics, and occupational safety and health. The participating experts came from Germany, Italy, and the Netherlands

  • Capacity building in strategy and policy making

    NORTH AMERICA Mexico
    Start activities
    Nov-17
    End activities
    Nov-17
    Partner Institution
    Institute for Social Security and Services for State Workers [Instituto de Seguridad y Servicios Sociales de los Trabajadores del Estado]
    Type of Assistance
    Institutional Strengthening
    Code
    2017-03
    Description
    The technical assistance – its first phase of contextual analysis and technical recommendations, the second one allowing to observe the real practice of administrative workflows in the execution of sentences – helped the Instituto de Seguridad y Servicios Sociales de los Trabajadores del Estado (ISSSTE) to lay down an internal strategy and adopt organizational tools allowing to reduce the time needed for the execution of sentences on claims brought by social security right-holders. At the same time, the Action actually improved intra-department communication and workflows. The measures introduced under the experts’ guidance produced practical and visible effects in the short term, with a significant reduction in the time needed to execute sentences. An ISSSTE delegation travelled to Madrid to observe the organizational practices of the Spanish Ministry of Social Affairs in the field of claims’ management.

  • Social Insurance: assistance in the development of the State agents pension system

    Western Africa Gabon
    Start activities
    may-17
    End activities
    aug-17
    Partner Institution
    Pensions and Family Benefits Fund of State Agents [Caisse des Pensions et des Prestations Familiales des Agents de l'Etat]
    Type of Assistance
    Institutional Strengthening
    Code
    2016-07
    Description
    This action results from 5 distinct requests by the Caisse des Pensions et des Prestations Familiales des Agents de l'Etat (CPPF). The action's technical products - an assessment report on the organizational strategy of CPPF; recommendations on the development of social marketing and communication policy; recommendations for a revised IT architecture; a roadmap in view of the development of a new insurance branch, namely a complementary pension scheme – were all intended to contribute to the strengthening of the organizational capacities of the young CPPF. Teams of experts with different profiles and country origin (France, Morocco, the Netherlands) have exchanged with the Partner’s teams in the course of four activities.

  • Capacity building of the Social Prosperity Department

    South America Colombia
    Start activities
    apr-2015
    End activities
    oct-2016
    Partner Institution
    Social Prosperity agency [Prosperidad Social - formerly Agencia Nacional para la Superación de la Pobreza Extrema]
    Type of Assistance
    Training
    Code
    2014-19
    Description
    The Administrative Department for Social Prosperity [Prosperidad Social] integrated towards end of 2015, the National Agency for Overcoming Extreme Poverty (ANSPE) which coordinates the implementation of the National Strategy for Overcoming Extreme Poverty (UNIDOS) created in 2008. UNIDOS currently brings together a large number of entities involved in the provision of basic social services for the extremely poor. The Strategy is complemented by the departmental and municipal governments, including over 1000 municipalities, more than 50 strategic partners from the private sector, and stakeholders in social innovation and from international cooperation. Social Prosperity has engaged a process of re-designing the UNIDOS to strengthen its conceptual and operational aspects such as the design of the surveys, aspects of monitoring, the assistance given to families as well as the information system. The aim was to make Social Prosperity more efficient through better technical and technological tools and instruments, and human and physical capital. SOCIEUX+ mobilised experts conducted with the peers an assessment of the technical capacities of ANSPE to identify gaps and training needs. The scope of the technical assistance extended to red-design of beneficiaries identification mechanisms, information management systems and instruments for monitoring and evaluation. The latter having focused on analysis and further development of business and of information-data under the General Sub-Directorate for Overcoming Poverty, which is part of Social Solidarity. SOCIEUX+ supported also individual capacity building workshops which resulted in the development of a step-by-step guide to impact evaluation planning for the three key programmes led by Social Prosperity’s programmes (UNIDOS, Jóvenes en Acción, and Red de Seguridad Alimentaria). Additionally, technical advice was provided on determining pertinent criteria for the exit and entry of beneficiary families to the “More Families in Action” cash transfer programme.

  • Human resources development planning for the Vietnam Social Security organisation

    South-East Asia Vietnam, Socialist Republic of
    Start activities
    jun-2015
    End activities
    oct-2016
    Partner Institution
    Vietnam Social Security [Bảo hiểm xã hội Việt Nam]
    Type of Assistance
    Institutional Strengthening
    Code
    2014-15
    Description
    The action started with a situational analysis and quick assessment of the human resources development strategy and practice within the partner institution, Vietnam Social Security (VSS). Based on the findings, experts from France, Germany and the Netherlands proposed an organizational approach, based on peer groups, to change the management of VSS on matters relating with human resources and internal skills development, research, and analysis.

  • Support to Universal Pension Scheme

    Southern Africa Tanzania, United Republic of
    Start activities
    may-2015
    End activities
    feb-2017
    Partner Institution
    Ministry of Empowerment, Social Welfare, Youth, Women and Children (MoESWYWC)
    Type of Assistance
    Institutional Strengthening
    Code
    2014-26
    Description
    The action was instrumental to present to the Ministry of Empowerment, Social Welfare, Youth, Women and Children of Zanzibar a relevant European experience in establishing and managing Universal Social Pensions. Experts from Germany, the Netherlands, South Africa and Spain provided technical advice on what is affordable for Zanzibar in relation to its policy, fiscal, and demographic environment. They particularly focused on the information management system needed to deploy a social pensions scheme. They helped to draft an implementation plan, then supported the development of a project proposal and the technical specifications needed to develop a management information system.

  • Capacity Building (Training) of Social Assistance Staff of implementation of the RISE Families Programme

    Caribbean Saint Kitts and Nevis
    Start activities
    nov-2015
    End activities
    dic-2016
    Partner Institution
    Ministry of Social Development - Department of Social Services, Nevis Island Administration (NIA)
    Type of Assistance
    Individual capacity building (human resources development)
    Code
    2015-16
    Description
    Following an initial capacity assessment of the Department of Social Services of the Ministry of Social Development of Nevis, a proposal describing the training needs, the target group, the duration, the proposed training activities, was prepared by experts from Croatia and the United Kingdom. The following training involved case workers of the Restore, Inspire, Secure and Empower social-support Program (RISE) and included: engagement with people in need of assistance; people’s risk assessment; attitudes and professionalism of social workers; confidentiality; managing people’s anger; managing information and data; engagement with other public agencies; understanding family dynamics; assessing cases of child sexual abuse. Finally, experts summed up all materials, methods and information delivered throughout the training and compiled a practical manual that is now available to train the newly hired RISE Program case managers.

  • Follow up support to the reform of the pension system in Mexico

    NORTH AMERICA Mexico
    Start activities
    Feb-16
    End activities
    May-17
    Partner Institution
    Institute of Social Security of the State of Guanajuato (ISSEG)
    Type of Assistance
    Policy development
    Code
    2015-24
    Description
    In response to a request of from the Institute of Social Security of the State of Guanajuato (ISSEG), this action started the process of constitution of a national platform of social security State Institutes, with the objective of setting up a framework for cooperation and information-sharing among State Institutes. Spanish experts supported ISSEG in finalizing a declaration for the creation of a National Pension forum, to be delivered to the 16th edition of the National Social Security Conference. Experts also advised ISSEG and other State Institutes on the specific stages required for establishing a National coordination body, including the elaboration of the constituent documents and the legal framework of a national platform (which will become the Organización Nacional de los Institutos Estatales de Seguridad Social - ONIESS).

  • Support finalising and implementing MoSD strategy

    Middle East and Gulf Countries Jordan
    Start activities
    abr-2016
    End activities
    oct-2016
    Partner Institution
    Ministry of Social Development (MoSD)
    Type of Assistance
    Policy development
    Code
    2015-25
    Description
    The specific objective was to support the development of the MoSD Strategy for 2016-2020 and the related Action Plan, and to share best practice from the EU in strategic planning for social protection policy.

  • Support to the extension of social protection in Cambodia

    South-East Asia Cambodia
    Start activities
    oct-2016
    End activities
    nov-2016
    Partner Institution
    Ministry of Economy and Finances
    Type of Assistance
    Organisational management (structures & functions)
    Code
    2016-02
    Description
    An initial fact-finding mission aimed at narrowing down the areas of support drawn from the request submitted by the Ministry of Economy and Finance of Cambodia (MEF). Following activities resulted in a general mapping and assessment of the country’s social protection framework, which allowed to identify gaps and areas of improvement in coverage. Finally, a training on pension systems for MEF officials allowed EU experts to present different pension systems and how they are governed and regulated by line ministries. The actions, which mainly consisted in knowledge transfer and resulted in enhanced regulatory capacities for relevant personnel, saw the involvement of EU public experts from France, Germany, and Lithuania.

  • Support capacity building and institutional frameworks for the implementation of social protection

    CARIBBEAN Jamaica
    Start activities
    jul-2014
    End activities
    nov-2014
    Partner Institution
    Planning Institute of Jamaica
    Type of Assistance
    Legislative & regulatory framework development
    Code
    2014-03
    Description
    The Planning Institute of Jamaica (PIoJ) is the foremost economic and social planning agency of the Jamaican Government. The PIoJ had a leading role in the elaboration of the Social Protection Strategy of the country, in 2014. Further, the PIoJ is in charge of coordinating the implementation of the Strategy’s actions and monitoring and evaluation corresponding operations. The success of which depends to a large extent on a careful and effective financial management to withstand economic shocks, which have been frequent in the Caribbean region. Experts mobilised transferred their experience and knowledge to their peers of the PIoJ in the areas of financing, monitoring and evaluation social protection. In addition, experts were to support the costing the existing Social Protection Floor [the minimum package of social assistance and protection services already in place] and the development of a monitoring and evaluation framework for social protection.

  • Strengthening the capacities of the Ministry of Social Care to better monitor and evaluate social protection programmes/ projects

    CARIBBEAN Barbados
    Start activities
    aug-2015
    End activities
    aug-2015
    Partner Institution
    Ministry of Social Care, Constituency, Empowerment and Community Development
    Type of Assistance
    Organisational management (structures & functions)
    Code
    2014-11
    Description
    The Ministry of Social Care, Constituency Empowerment and Community Development (MSCD) is the central Government authority responsible for the delivery of social services and the implementation of social protection programmes, which are designed to promote social development and reduce poverty in Barbados. A number of important initiatives have been undertaken by the Government to enhance institutional and administrative mechanisms for addressing poverty reduction and monitoring results, as well as general service delivery. For these, the MSCD’s functions in data collection and analysis require substantial capacities, in particular adequate information management systems. Mobilised expert carried out an assessment of the existing structures, capacities and gaps in the administration and management of information by the MSCD and their supervised programmes. Priorities for technical assistance were so identified for the development and of a central and comprehensive social relational database within a future management information system.

  • Supporting vocational rehabilitation of persons living with disabilities

    Eastern Europe Moldova, Republic of
    Start activities
    feb-2015
    End activities
    feb-2015
    Partner Institution
    Ministry of Labour, Social Protection and Familiy
    Type of Assistance
    Individual capacity building (human resources development)
    Code
    2014-13
    Description
    The Ministry of Labour, Social Protection and Family (MLSPF) is the national authority having overall responsibility for the development, promotion and implementation of social protection for people with disabilities. MLSPF plays a directing role in implementing the Social Inclusion Strategy for Persons with Disabilities (2010-2013) approved by law in 2010. Among one of the first steps taken by the Ministry for the implementation of the Strategy was the plan for the creation of a small department in charge of services for vocational rehabilitation of persons with severe disabilities within the Republican Experimental Prosthetic, Orthopaedics and Rehabilitation Centre (CREPOR). Knowledge from the provision of such services in the EU and focusing on the practical organisation and implementation of these by the CREPOR. A study visit to in Ireland was organised for senior staff of various Moldovan institutions in charge of rehabilitation services. Within a second activity, a general training needs assessment of the newly created vocational rehabilitation department was conducted with the support of a EU peers. This was the occasion to identify the needs and challenges in the provision of such services and the specific training needs of the CREPOR.